FAQ
Questions before the first call.
How does a project begin?
With a short conversation about context, objectives, audience and constraints. You then receive a clear direction and proposal.
Do you only work with large companies?
No. A project needs a clear problem and a realistic budget for the required solution, regardless of company size.
Can I manage the content myself?
Yes. Platforms include administration for the relevant pages, services, projects and contact details.
Can I edit the content myself?
We set up suitable editing fields and explain the workflow. The proposal defines exactly which areas you can manage.
What do I need to supply?
Available brand assets, service information, photographs and contact details. We agree who writes and approves the content.
Are platform and payment fees included?
Provider subscriptions, transaction fees and contracts are separate from implementation and are identified in the proposal.
Can existing products be imported?
We first check data formats, images and quality. Import volume and transformation rules are scoped explicitly.
Can we start with a smaller module?
Yes. A useful first workflow can be defined with clear acceptance criteria, while extensions are assessed separately.
Can it connect to our existing system?
We review its APIs, access and provider restrictions before confirming the integration. Connectivity is never assumed.
Can we keep our current content?
We identify what remains useful, what needs rewriting and what should be archived. Important pages are not removed without a decision and plan.
Will a redesign guarantee more sales?
No. Improvements can be defined and measured, but results also depend on the offer, traffic and business operations.
Does every campaign need a landing page?
We assess the objective, audience and journey from the advert. Some offers need extra information or additional steps.
Can you guarantee a conversion rate?
No. We agree what can be measured and tested without promising percentages or enquiry volumes.
Do you guarantee first place on Google?
No. Technical work cannot guarantee a position or the date a page will be indexed.
Does this include rewriting every page?
Technical audit and implementation are distinct from editorial production. Included pages and copy are agreed in the proposal.
Is round-the-clock support included?
Hours, channels and response expectations are agreed explicitly. Continuous support is not implied.
Is taking a backup enough?
The plan also needs retention, access and recovery checks. Frequency is chosen around how often the website changes.
Is hosting included in implementation?
Resources, provider and billing are agreed separately from administration. Unlimited resources are not implied.
Can migration happen without downtime?
Dependencies and the migration window are assessed first. Any anticipated outage and recovery plan are discussed before changes.
Can the work be done remotely?
That depends on secure access and the nature of the fault. Any need for an on-site visit is established during assessment.
Is new equipment included?
Purchases, cabling and physical work are not assumed. They are confirmed and scoped separately.
Is advertising spend included?
Media spend paid to the platform is separate from management fees and remains under the client's control.
Do you guarantee a number of customers?
No. Demand, competition, offer, page and budget all matter; objectives are agreed without invented guarantees.
Should the accounts belong to my business?
Yes. Business advertising assets should remain under the business's ownership, with working access granted through permissions.
Are photography and filming included?
Asset production is scoped separately. Existing material can be used where quality and usage rights allow.
Can every product be advertised?
Eligibility is checked against the account, market and platform rules before the campaign is confirmed.
Do I need to appear in the videos?
There is no single format for every business. We choose around the audience, offer, resources and rights to the material.
How many posts are included?
Volume, formats and platforms are agreed in the proposal, along with responsibility for photographs and copy.
Does it include replying to every message?
Community management, hours and escalation rules are scoped explicitly rather than assumed.
Does this include trade mark registration?
No. Legal checks and registration are separate from design and need the appropriate assessment.
Will I receive editable files?
Source files, delivery formats and usage rights are set out in the project agreement.
Is printing included?
Design and physical production are separated in the proposal. Print coordination is confirmed only where available.
Will colours match my screen exactly?
Screens and print reproduce colour differently. Sensitive work should use an approved proof with the supplier.
Is filming included?
The service starts from supplied footage. Filming, voiceover, music and licences are confirmed separately.
Can I receive several formats?
Yes, where included in the scope. Aspect ratios, durations and versions are defined before editing.
Can missing historical data be recovered?
We do not assume it can be reconstructed. We check what exists and when reliable event measurement can begin.
Does tracking remove the need for consent?
No. Tool selection and loading behaviour must align with applicable requirements and the approved configuration.
Can any application be automated?
No. We first confirm API access, permissions, limits and provider conditions.
What if a connected system stops responding?
Retry, notification and manual intervention are defined for agreed scenarios so failures do not remain invisible.